(Scope of Application)
Article 1
Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. And any particulars not provided for herein shall be governed by laws and regulations and / or generally accepted practices.
2 In the case when the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, notwithstanding the preceding Paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.
(Application for Accommodation Contracts)
Article 2
A Guest who intends to make an application for an Accommodation Contract with the Hotel shall Notify the Hotel of the following particulars;
(1) Name of the guest(s);
(2) Date of accommodation and estimated time of arrival:
(3) Accommodation Charges (based, in principle, on the Basic Accommodation Charges listed in the Attached Table No.1); and
(4) Other particulars deemed necessary by the Hotel.
2 In the case when the Guest requests, during his stay, extension of the accommodation beyond the date in Subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.
Attached Table No.1
Calculation method for Accommodation Charges, etc. (Ref. Paragraph 1. of Article 2. Paragraph 2. Of article 3 and paragraph 1 of article 15)
| Contents | |||||
| Total Amount be paid by the guest | Accommodation Charges | ①Basic Accommodation Charge (Room Charge) ②Service Charge (①×10%) |
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| Extra Charges | ③Meals & Drinks and other expense ④Service Charge (③×10%) |
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| Tax Calculation | a. Consumption Tax | ||||
Remarks of Attached Table
Basic Accommodation Charge is based on the tariffs are posted at the front desk or Guest room.
(Conclusion of Accommodation Contracts, etc.)
Article 3
A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly Accepted the application as stipulated in the preceding Article. However, the same shall not apply when it has been proved that the Hotel has not accepted the application.
2 When a Contract for Accommodation has been concluded in accordance with the provisions of the Preceding Paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of Basic Accommodation Charges covering the Guest's entire period of stay (3 days when the period of stay exceeds 3days) by the data specified by the hotel.
3 The deposit shall be first used for Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation charges under Article 6 and thirdly for the reparations under Article 21 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation charges as stated in Article 15.
4 when the Guest has failed to pay the deposit by the date as stipulated in Paragraph 2 the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.
(Special Contracts Requiring No Accommodation Deposit)
Article 4
Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a Special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
2 In the case when the Hotel has not requested the payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit.
at the time the application for an Accommodation Contract has been accepted. It shall be treated as that the Hotel has accepted a special contract prescribed in the preceding Paragraph.
(Refusal of Accommodation Contracts)
Article 5
The Hotel may not accept the conclusion of an Accommodation contract under any of the following cases
(1) When the application for accommodation does not conform with the provisions of these Terms and Conditions.
(2) When the Hotel is fully booked and no room is available;
(3) When the Guest seeking accommodation is deemed liable to conduct himself in a manner that will contravene the laws or act against the public order or good morals in regard to this accommodation;
(4) When the Guest seeking accommodation can clearly detected as carrying an infectious disease;
(5) When the Hotel is requested to assume an unreasonable burden in regard to his accommodation;
(6) When the Hotel is unable to provide accommodation due to natural calamities, disfunction of the facilities and / or other unavoidable causes;
(7) When the provisions of Paragraph Article of 15 of the Tokushima / Prefectural ordinance are applicable.
(8) When the person who tries to stay is a crime syndicate it, a gangster it, a crime syndicate. related group or parties concerned, and other antisocial forces.
(9) The person who tries to stay is a crime syndicate when they are other corporation by which gangster rules the active conduct of business groups.
(10) When there is a person that the person who tries to stay corresponds to the crime syndicate of the directors in the corporation.
(11) When speech and behavior that the person who tries to stay causes a remarkable trouble for other those who stay in done, and the fear exists.
(12) When the person who tries to stay does the violence demand act to this hotel or this hotel staff.
(Right to cancel accommodation contracts by the Guest)
Article 6
The Guest is entitled to cancel the Accommodation contract by so notifying the Hotel.
2 In the case when the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable (except in the case when the Hotel has requested the payment of the deposit during the specified period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before the payment). The Guent shall pay cancellation charges as listed in the attached Table No.2. However, in the case when a spacial contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply only when the Guest is informed of the obligation of the payment of the cancellation charge in case of cancellation by the Guest.
3 In the case when the Guest does not appear by 8p.m. of the accommodation date (2 hours after the expected time of arrival if the Hotel is notified it) without an advance notice, the Hotel may regard the Accommodation contract as being cancelled by the Guest.
Attached Table No.2
Cancellation Charge for Hotel's (Ref. Paragraph 2 of Article 6)
| Date when Cancellation of Contract is Notified | Contracted Number of Guests | |||
| Individual | Group | |||
| 1 to 14 | 5 to 99 | 100 and more | ||
| No show | 100% | 100％ | 100% | |
| Accommodation day | 80% | 80% | 100% | |
| 1 day prior to accommodation day | 20％ | 20％ | 80% | |
| 9 day prior to accommodation day | 10％ | 20％ | ||
| 20 day prior to accommodation day | 10％ | |||
1 The percentages signifies the rate of cancellation charge to the Basic Accommodation Charges.
2 When the number of days is contracted is shortened, the cancellation charge for its first day shall be paid by the Guest regardless of the number of days shortened.
3 When part of a group booking (for 15 persons or more) is cancelled, the cancellation charge shall not be charged for the number of persons equivalent to 10% of the number of persons booked as of 10 days prior to the occupancy (when accepted less than 10 days prior to the occupancy, as of the date) with fractions counted as whole number.
(Right to Cancel Accommodation Contracts by the Hotel)
Article 7
The Hotel may cancel the Accommodation Contract under any of the following cases;
(1) When the Guest is deemed liable to conduct and / or have conducted himself in a manner that will contravene the laws or act against the public order or good morals in regard to his accommodation;
(2) When the Guest can be clearly detected as carrying an infections disease;
(3) When the Hotel is requested to assume an unreasonable burden in regard to his accommodation;
(4) When the Hotel is unable to provide accommodation due to natural calamities and / or other causes of force majeure;
(5) When the provisions of Paragraph Article 15 of Tokushima / Prefectural Ordinance are applicable;
(6) When the Guest does not observe prohibited actions such as smoking in bed, mischief to the fire-fighting facilities and other prohibitions of the Use Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires.)
(7) When the person who tries to stay is a crime syndicate it, a gangster it, a crime syndicate. related group or parties concerned, and other antisocial forces.
(8) The person who tries to stay is a crime syndicate when they are other corporation by which gangster rules the active conduct of business groups.
(9) When there is a person that the person who tries to stay corresponds to the crime syndicate of the directors in the corporation.
(10) When speech and behavior that the person who tries to stay causes a remarkable trouble for other those who stay is done, and the fear exists.
(11) When the person who tries to stay does the violence demand act to this hotel or this hotel staff.
(12) When do not follow the prohibited matter with the use rule that this Hotel provides.
2 In the case when the Hotel has cancelled the Accommodation Contract in accordance with the preceding Paragraph. The Hotel shall not be entitled to charge the Guest for any of the services in the future during the contractual period witch he has not received.
(Refusal of Banquet use contract)
Article 8
There might not be this hotel according to the conclusion of the Banquet use contract when hanging next.
(1) When there is a person who corresponds to the following reason in the user who attends the banquet hall.
(A) When it is a crime syndicate it, a gangster it, a crime syndicate related group or parties concerned, and other antisocial forces.
(B) Corporation by which crime syndicate or gangster rules active conduct of business and other groups.
(C) The person who corresponds to gangster of the directors in corporation.
(2) When you do the act that causes a remarkable trouble for the guest or this hotel.
(3) When corresponding to either when the violence demand act is done to this hotel or this hotel staff or the load that exceeds a reasonable range is demanded.
(4) When there is a parson admitted to compare with the position such as Banquet use offer person's specified crime syndicates and the purpose, the number of people, and modes of use, and might impair other guests life, body, and properties.
(Release right of Banquet contract)
Article 9
The hotel may cancel the Banquet contract under any of the following cases;
(1) When the Guest is deemed liable to conduct and/or have conducted himself in a manner that will contravene the laws or act against the public order or good morals in regard to this banquet.
(2) When the Guest of banquet can clearly detected as carrying an infectious disease;
(3) When the Hotel is requested to assume an unreasonable burden in regard to his banquet.
(4) When the Hotel is unable to provide banquet due to natural calamities and / or other causes of force majeure;
(5) When the Guest does not observe prohibited actions such as mischief to the fire-fighting facilities and other prohibitions of the Use Regulations stipulated by the Hotel (restricted to particulars deemed necessary in order to avoid the causing of fires.)
(6) When the person who tries to hold banquet is a crime syndicate, a gangster, a crime syndicate related group or parties concerned, and a other antisocial forces.
(7) When the person who tries to hold banquet is a crime syndicate or gangsters are other corporation that rules the active conduct of business groups.
(8) The person who tries to hold banquet, when there is a person who corresponds to the gangster of the directors in the corporation.
(9) When speech and behavior that the person whom tries to hold banquet causes a remarkable trouble for other banquet guests present is done or there is fear of that.
(10) When the person who tries to hold banquet does the violence demand act to this hotel or this hotel staff.
(11) When you do not follow the prohibited matter with the use rule that this hotel provides.
2 In the case when the Hotel has cancelled the Banquet Contract in accordance with the preceding Paragraph. The Hotel shall not be entitled to charge the Guest for any of the services in the future during the contractual period witch he has not received.
(Regulation of restaurant etc. use)
Article 10
We will refuse use in the following cases about the restaurant and the tearoom at this hotel. we will refuse use at that time when the fact turns out while after it reserves it or using it.
(1) When the guest in the restaurant and the tearoom, etc. is a crime syndicate it, a gangster it, a crime syndicate related group or parties concerned, and other antisocial forces.
(2) When the guest in the restaurant and the tearoom, etc. is a crime syndicate when they are other corporation by which gangster rules the active conduct of business groups.
(3) When there is a person that the person who tries to use the restaurant and having tea, etc. corresponds to the gangster of the directors in the corporation.
(4) When speech and behavior that causes a remarkable trouble for other users is done, and the fear exists.
(5) When corresponding to either of such as restaurants and tearooms when the violence demand act is done to hotel staff or the load that exceeds a reasonable range is demanded.
(Registration)
Article 11
The guest shall register the following particulars at the front desk of the Hotel on the day of accommodation;
(1) Name, age, sex, address and occupation of the Guest(s);
(2) Except Japanese : nationality, passport number, port and date of entry in Japan;
(3) Date and estimated time of departure; and
(4) Other particulars deemed necessary by the Hotel.
2 In the case when the Guest intends to pay his Accommodation Charges prescribed in Article 15 by any means other than Japanese currency, such as traveler's cheques, coupons or credit cards, these credentials shall be shown in advance at time of the registration prescribed in the preceding Paragraph.
(Occupancy Hours of Guest Rooms)
Article 12
The Guest is entitled to occupy the contracted guestroom of the Hotel from 2 p.m. to 11 a.m. the next morning. However, in the case when the Guest is accommodated continuously, the Guest may occupy it all day long, except for the days of arrival and departure.
2 The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the room beyond the time prescribed in the same Paragraph. In the case, extra charges shall be paid as follows;
(1) Up to 3 hours : one third of the room charge
(2) Up to 6 hours : one half of the room charge.
(3) More than 6 hours : room charge in full
(Observance of Use Regulations)
Article 13
The Guest shall observe the Use Regulations established by the Hotel. Which are posted within the premises of the Hotel.
(Business Hours)
Article 14
The business hours of the Hotel main facilities are as follows, and those of other facilities, etc. shall be notified in detail by brochures as provided, notices displayed in various places, the Service Directory in guest rooms and other means.
(1) Service hours of the Front Desk, cashier, etc.
① Closing time Nene
②Front service Open 24hours
③Exchange service Open 24hours
(2) Service hours (at facilities) for dining, drinking, etc.
①Breakfast 7:00a.m. to 9:30a.m.
②Lunch 11:00a.m. to 2:00p.m.
③ dinner 5:00p.m. to 9:00p.m. (Last order 8:30p.m.) <Reservation required>
④Tea room 10:00a.m. to 10:00p.m. (Last order 9:30p.m.)
(3) Service hours of auxiliary facilities
"Yamamomo" 11:00a.m. to 9:00p.m. <Regular holiday Monday>
AWA BLUE LABEL 7:00a.m. to 10:00p.m.
Souvenir shop 8:00a.m. to 9:00p.m.
Laundry service 8:00a.m. to 3:00p.m. <Closed on Sundays and public holidays>
Massage service 8:00p.m. to 0:00a.m.
Big bath 3:00p.m. to 0:00a.m. <coin laundry>
2 The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable causes of the Hotel. In such a case, the Guest shall be informed by appropriate means.
(Payment of Accommodation Charges)
Article 15
The breakdown of the Accommodation Charges etc. that the Guest shall pay is as listed in the attached table No.1.
2 Accommodation Charges, etc. as stated in the preceding Paragraph shall be paid with Japanese currency or by any means other than Japanese currency such as traveler's cheques, coupons or credit cards recognized by the Hotel at the front desk at the time of the departure of the Guest or upon request by the Hotel.
3 Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities provided for him by the Hotel and are at his disposal.
(Liabilities of the Hotel)
Article 16
The Hotel shall compensate the Guest for the damage if the Hotel has caused such damage to the guest in the fulfillment or the nonfulfillment of the Accommodation Contract and / or related agreements. However, the same shall not apply in cases when such damage has been caused due to reasons for which the Hotel in not liable.
2 Our hotel is covered by the Hotel Liability Insurance in order to deal with unexpected fire and / or other disasters.
(Handling When Unable to Provide Contracted Rooms)
Article 17
The Hotel shall. When unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as Practicable with the consent of the Guest.
2 When arrangement of other accommodation can not be made notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However when the Hotel cannot provide accommodation due to the causes for which the Hotel is not liable, the Hotel shall not compensate the Guest.
(Handling of Deposited Articles)
Article 18
The Hotel shall compensate the Guest for the damage when loss, breakage or other damage is caused to the goods, cash or valuables deposited at the front desk by the Guest, except in the case when this has occurred due to causes of force majeure. However, for cash and valuables, when the Hotel has requested the Guest to report its kind and value but the Guest has failed to do so, the Hotel shall compensate the Guest within the limit of 150,000yen.
2 The Hotel shall compensate the Guest for the damage when loss. Breakage or other damage is caused, through intention or negligence in the part of the Hotel, to the goods. Cash or valuables which are brought into the premises of the Hotel by the Guest but are not deposited at the front desk. However, for articles of which the kind and value have not been reported in advance by the Guest. The Hotel shall compensate the Guest with in the limits of 150,000yen. Except in case of the damage caused through intention or gross negligence on the part of the Hotel.
(Custody of Baggage and or Belongings of the Guest)
Article 19
When the baggage of the Guest is brought into the Hotel before his arrival, the Hotel shall be liable to keep it only in the case when such a request has been accepted by the Hotel. The baggage shall be handed over to the Guest at the front desk at the time of his check-in.
2 When the baggage or belongings of the Guest is found left after his check-out, and the ownership of the article is confirmed, the Hotel shall inform the owner of the article left and ask for further instructions. When no instruction is given to the Hotel by the owner or when the ownership is not confirmed, the Hotel shall keep the article for 3 months including the day it is found, and after this period, the Hotel shall turn it over to nearest police station.
3 The Hotel liability in regard to the custody of the Guest's baggage and belongings in the case of the preceding two Paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the preceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.
(Liability regard of Parking)
Article 20
The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited with the Hotel or not. However, the Hotel shall compensate the Guest for the damage caused through intention or negligence on the part of the Hotel in regard to the management of the parking lot.
(Liability of the Guest)
Article 21
The Guest shall compensate the Hotel for the damage caused through intention or negligence on the part of the Guest.
(Smoking Damage)
| Compensation for damages caused by smoking in our accommodation× | |||||||
| Cleaning fee and disinfection fee due to smoking in the room | 30,000 yen (tax included) per room | ||||||
| Cost of stopping room sales due to smoking in the room | 30,000 yen (tax included) | ||||||
(Provisions for Condolence Money for Hotel Guests)
Article 22
This hotel shall do the acts stated in the "Provisions for Condolence Money for Hotel Guests" in the event of the death of a guest during his or her stay with the hotel, due to causes other than an injury.
Provisions for Condolence Money for Hotel Guests
(Purpose)
Article 1
These articles provide for matters relevant to the offer of money or articles which this hotel makes to express condolences in the event of the death of a guest of the hotel.
(Condolence Money, etc.)
Article 2
This hotel shall do the following acts in the event of the death of a guest during his or her stay with the hotel, due to causes other than an injury; the words "during his or her stay with the hotel shall mean the time from his or her checkin at the hotel to the time of his or her checkout from the hotel:
①The hotel shall pay the bereaved family condolence money up to Yen 100,000 per deceased guest.
②Depending on circumstances, the hotel shall send director(s) or employee(s) of the hotel or any other person appointed to represent the hotel to the funeral of the deceased guest.
③Depending on circumstances, the hotel shall send flowers to the funeral of the deceased guest.
(Limitation of Benefits)
Article 3
The hotel shall be exempted from doing any of the acts stated in the foregoing Article, in the event that the death of a hotel guest is due to any of the following causes;
①The use of drugs, opium, hemp, narcotics, thinner, etc.;
②Pregnancy, childbirth, premature birth, or miscarriage;
③A suicidal attempt;
④Diseases caused by the radioactivity, explosiveness, other harmful qualities or accidents arising from such qualities of nuclear fuel materials (including used fuel materials: this meaning applying hereinafter) or materials contaminated by any of such nuclear fuel materials (including nuclear fission products);
⑤Diseases caused by nuclear radiation or nuclear contamination other than those stated in ④ above;
⑥Bacterial food poisoning
(Submission of Documents)
Article 4
The bereaved family of a deceased guest is requested to submit the following documents to the hotel in order to receive condolence money in accordance with these provisions;
①A prescribed request form for condolence money
②A doctor's death certificated or postmortem report
③A document proving the relationship between the deceased guest and the beneficiary
(Contract with an Insurance Company)
Article 5
For the purpose of securing the offer of condolence money, etc provided for in Article 2, the hotel may take precautionary measure of effecting a contract with an insurance company in respect of the whole or part of such condolence money, etc.
